Privacy Policy
AGLOW ACADEMY SDN. BHD. (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our services. By using our services, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
When you purchase tickets or register for our events, we may collect personal information that can identify you, such as:
- Name
- Email address
- Phone number
- Billing information (credit card details, billing address)
- Any other information you voluntarily provide to us
1.2 Non-Personal Information
We may also collect non-personal information about your interactions with our website and services, such as:
- Browser type
- IP address
- Device information
- Pages visited on our website
- Date and time of visits
2. How We Use Your Information
2.1 Personal Information
We may use your personal information for the following purposes:
- To process ticket purchases and other transactions
- To communicate with you about your purchases and our events
- To provide customer support
- To send you promotional materials and updates about our events (you can opt-out at any time)
- To improve our services and website
2.2 Non-Personal Information
We use non-personal information to:
- Analyze and improve the functionality and performance of our website
- Monitor usage patterns and trends
- Administer our website and troubleshoot technical issues
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, and customer service.
3.2 Legal RequirementsWe may disclose your information if required by law or in response to valid legal requests from public authorities.
3.3 Business TransfersIf we undergo a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Choices
5.1 Access and Update
You can access and update your personal information by contacting us at enquiry.aglow@gmail.com. We will respond to your request within a reasonable timeframe.
5.2 Opt-Out
You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly.
6. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your experience. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
AGLOW ACADEMY SDN. BHD.
No. 1, 2, JALAN SELAYANG JAYA 3, Taman Selayang Jaya, 68100 Batu Caves, Email: Phone:
Email: enquiry.aglow@gmail.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.