E-Shipping Policy

AGLOW ACADEMY SDN. BHD. (“we,” “our,” “us”) is committed to delivering your tickets efficiently and reliably via electronic shipping. Please review our e-shipping policy below to understand how we handle the delivery of tickets purchased through our website.

1. Order Processing Time

• All ticket orders are processed within 1-2 hours (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive your tickets via email as soon as your order has been processed and payment has been confirmed.

2. Delivery Method

• Tickets will be delivered to the email address provided during the purchase process.
• Ensure that the email address entered at checkout is accurate to avoid delays in receiving your tickets.

3. Delivery Confirmation

• Once your order has been processed, you will receive a confirmation email with your e-tickets attached in PDF format.
• If you do not receive your tickets within the specified time frame, please check your spam or junk mail folder before contacting us.

4. Ticket Access and Usage

• Please print the e-tickets or have them available on your mobile device for entry to the event.
• Each e-ticket contains a unique QR code or barcode that will be scanned upon entry.

5. Issues with Delivery

• If you encounter any issues receiving your e-tickets, please contact our support team at enquiry.aglow@gmail.com or call 016-7343799.
• We will assist you in resolving any delivery issues as quickly as possible.

6. Non-Receipt of Tickets

• In the rare event that you do not receive your e-tickets within 2 business days of your purchase, please contact us immediately.
• We will resend the tickets to the email address provided at the time of purchase.

7. Contact Us

• For any questions or concerns regarding your e-ticket delivery, please contact us at:

  AGLOW ACADEMY SDN. BHD.
  No. 1, 2, JALAN SELAYANG JAYA 3,
  Taman Selayang Jaya,
  68100 Batu Caves.
  Phone: 016-7343799
  Email: enquiry.aglow@gmail.com